Terms & Conditions

Website and App Bookings

All reservations are subject to availability. If you book within 12 hours of your transfer time and need urgent confirmation, please call our customer service team.

For online bookings, you will receive two emails from us. The first email will be a receipt of your travel details, acknowledging that your booking has been received and is being processed. The second email, titled "Taxi Confirmation," will confirm your booking. If you do not receive this email within 12 hours of booking, please contact us, as emails can sometimes be directed to junk or spam folders.

Festival Period Charges

On December 25th from 00:01 hours to December 26th 23:59 hours, and on January 1st from 00:01 hours to 23:59 hours, prices will be 50% higher than usual due to limited driver availability during these seasonal periods.

Prices

Prices are based on passengers being ready to travel at the booked time and are quoted per vehicle in British pounds. Our prices are for the most economical route. If passengers choose a different route, they will be responsible for any extra costs, such as fuel, tolls, additional mileage, and waiting time.

Vehicle Selection

It is the responsibility of the booker or passenger to ensure they reserve the correct size vehicle based on the guidelines on our website. This ensures that the vehicle can accommodate the number of passengers and luggage booked. If a smaller vehicle is booked or incorrect information is provided regarding passengers and luggage, the driver may refuse service, and the full fare will still be due. If the requested vehicle size is unavailable, a larger vehicle will be provided. Please note, none of our vehicles have wheelchair accessibility, but foldable wheelchairs, walkers, and dismantlable scooters are considered additional luggage.

Additional Passengers and Luggage

You can add additional passengers and luggage by notifying us at least 12 hours in advance. If the number of passengers or luggage exceeds the vehicle's capacity, an upgrade fee will apply.

Payments

Payments can be made by cash to the driver (in British pounds) at the time of transfer or by credit or debit card online or over the phone, subject to verification and fraud screening.

Phone Bookings

We take great care to ensure the accuracy of telephone bookings, and all calls are recorded for training and verification purposes. We are not liable for any incorrect information provided by the booker or passenger.

Booking Confirmations

Bookings will be confirmed via email if a valid email address is provided. It is the responsibility of the passenger or booker to double-check the confirmation email to ensure all details are correct.

Fraud Prevention

All credit and debit card bookings are subject to verification and fraud screening.

Airport Pickups, Flight Delays, and Waiting Time

For airport pickups, we provide a meet and greet service if requested. The driver will meet passengers in the airport arrivals hall with a name board. The meeting points for each airport terminal will be specified in the booking confirmation email.

• Flight Landing Time: The scheduled landing time of your flight.
• Requested Pick-Up Time: The time you want to meet the driver after the flight lands, which can differ from the actual landing time.

We track flights for delays and adjust the requested pick-up time accordingly. There are no additional charges for flight delays.

Waiting Times

For airport pickups, one hour of free waiting time is included, starting from the flight's landing time. After this, a charge of £5 for every 15 minutes will apply. If passengers have plans that might delay meeting the driver, they should adjust the requested pickup time accordingly or inform our office. Failure to meet the driver within the free waiting time without notifying the company will result in the driver being withdrawn and the booking considered a no-show.

Meet and Greet, Parking, and Extra Fees

The meet and greet service at airport arrivals costs £15. The driver will call the passenger 25 minutes after landing to confirm the pickup time. To avoid extra parking charges, the driver will not enter the arrivals hall until the passenger is ready. If you do not require the meet and greet service, the driver will meet you at the car park or drop-off area. Inform our office by email or phone if you need the driver to wait with a sign at the arrivals hall; extra charges will apply.

Missed Flights

If you miss your flight, notify us immediately to avoid unnecessary charges. If the journey was pre-paid, the fare will be refunded after deducting £6 for bank charges. If you wish to take a later flight, we can reschedule the service at no extra cost. Failure to notify us on time or if the driver has already entered the airport will result in the passenger or booker being liable for the full fare.

Sea/Cruise Port Pickups

We provide a meet and greet service at all sea/cruise ports. The driver will meet passengers in the arrivals hall with a name board. The maximum free waiting time is 30 minutes from the requested pick-up time, after which £5 for every 20 minutes will apply.

Hotel and Address Pickups

For pickups from residential addresses, hotels, offices, and other venues, there is a 10-minute free waiting time from the actual booked time. After this, 20 pence per minute will be added to the fare.

Eurostar and Station Pickup

The driver will pick up from the designated point outside the station, not the taxi rank. Exact meeting points will be specified in the confirmation email with maps for guidance. For Eurostar arrivals, the maximum waiting time is 30 minutes; for other domestic trains, it is 5 minutes. This time can be extended for an extra charge if you inform us of any delays. Failure to arrive within the stated times without notification will result in the driver being withdrawn and the booking considered a "No Show," with the full fare being payable.

Finding Your Driver

If you cannot find your driver, it is your responsibility to contact the company by phone. If you do not contact us and seek alternative transport, the booking will be considered a "no show," and you will be liable to pay the full fare. If the journey is prepaid, the payment will not be refunded.

Additional Drop-offs and Pick-ups

Additional drop-offs and pick-ups can be added to a journey for an extra charge, starting at £5 per diversion, depending on the mileage.

Booking Cancellations and Changes

Airport pickups can be cancelled or changed with 6 hours' notice. Other bookings can be cancelled or changed with 2 hours' notice. To cancel or change a booking, contact our customer service team. Do not cancel or change a booking with the driver.

No Show

A journey is considered a "no show" if the passenger fails to meet the driver at the requested pick-up time. For bookings made online or by phone with cash payment and secured by a credit or debit card, the full fare will be charged in the event of a no-show. Pre-paid bookings will not be refunded in the event of a no-show. It is your responsibility to contact us if you cannot locate the driver.

Routes

Drivers plan the route to the destination considering traffic, time, road closures, and diversions at the time of pick-up. Prices are quoted for the most economical route. If passengers choose a different route, they will be responsible for any extra charges.

Restricted Access and Pedestrian-Only Locations

If a location is inaccessible due to restrictions, passengers will be dropped off at the closest possible point. If a pick-up location has restrictions, inform us in advance so an appropriate pick-up point can be assigned. Failure to do so may result in the driver advising the best possible collection point on the day of the journey.

Liabilities

The company is not responsible for financial losses, missed flights, trains, ships, or meetings due to adverse weather, vehicle breakdown, traffic conditions, road accidents, closures, restricted access areas, or other disruptions. We will inform you of any delays as soon as possible, and it is your responsibility to decide whether to wait for our vehicle or make alternative arrangements. The company is not responsible for lost or damaged property or incorrect booking information provided by the customer. If you book online and do not receive a confirmation email, check your junk or spam folder or contact us.

Refunds

Refunds will be issued for pre-paid bookings canceled with 6 hours' notice. If you miss a flight, notify us immediately for a full fare refund, less £6 for bank charges. Refunds will not be issued for cancellations with less than 6 hours' notice, incorrect booking information, or if you leave the pick-up point without informing us.

Fouling or Vomiting

Any fouling or vomiting in the vehicle will result in a minimum charge of £50, depending on the severity.

Non-Solicitation of Personnel

Per London Private Hire law, all bookings must be made through a licensed private hire operator. Do not book directly with the driver or provide them with personal information. Any direct bookings with our drivers will result in a £6,000 fee for recruitment and training costs.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

General Terms

• All our vehicles are non-smoking.
• Drivers may refuse service to passengers who behave disorderly, threatening, or abusive. In such cases, the full fare will still be due.
• If traveling with a pet, inform us at the time of booking. Guide dogs must have a secure lead/harness and incur a £15 cleaning fee. Other pets must be in a secure cage with a litter tray. Damages caused by pets will be charged accordingly.
• Food and drinks are generally not allowed in the vehicle. Consult with the driver if you wish to have a snack or drink. Spills, crumbs, and stains will incur

For any requests or questions regarding your personal data, please contact us at Contact Us.